Easily access ordering information, customer support resources, product support information, and product documentation.
Place or Track an Order
Product Support and Documentation
Quality and Regulatory
Frequently Asked Questions
- Where is my order?
-
How do I place an order through Customer Service?
To place an order through Customer Service, email CLSCustServ@corning.com. For each product order, please provide the Corning catalog number, product description, and desired quantity. Make sure to include your billing and shipping address and your Corning account number.
-
Why hasn’t my in-stock product shipped yet?
If we have inventory available for your order or it is scheduled to be produced within a 90-day period, your order confirmation will indicate an estimated ship date.
Estimated ship date updates as well as updates on longer lead times outside of the 90-day window will also be provided regularly to our channel partners (i.e., distributors), who manage communications with many of our end user customers. When an estimated ship date becomes available, the open order report we regularly send out to channel partners will reflect the new estimated ship date. If dealers/distributors do not get the open order report now and would like to get it, they can contact Corning Customer Service in their region.
We’re currently shipping more product than ever before—but demand continues to grow. We are doing all we can to get as much product out the door and into customers’ hands as soon as possible, including investing heavily in new capacity and running our manufacturing operations 24/7 in several plants.
- Where can I see current promotions and special pricing offers?
-
How do I know what vendor entity to reference on my purchase order?
The vendor information on your purchase order must match the vendor for the items being purchased.
For Biologics and Coated Vessels, please reference “Discovery Labware”
For Media and Sera, please reference “Mediatech”
For Glass, Plastics and Equipment, please reference “Corning Incorporated”
- Where can I find product drawings?
- How do I know if products are compatible?
